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> 2 months in and still having connectivity issues….

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‎09-11-2021 09:42

‎09-11-2021 09:42

Title pretty self explanatory. Fitbit - this is absolutely ridiculous. With how this issue has been handled, my spouse and I will most likely switch to a different brand of fitness trackers on our next upgrades. Which is sad, because I’ve been a happy Fitbit user for years prior to this.

 

YES everything is up to date. YES I’ve tried restarting the device. YES I’ve switched the clock face (even though it took forever considering you can’t change the clock face when your device won’t stay Bluetooth connected!!!).

 

Is everyone still having these issues? Not staying Bluetooth connected, notifications only coming through sporadically (or getting notified every other minute that you’re on an active phone call because the Fitbit has disconnected and reconnected), taking forever to sync and often failing to sync? My luxe hasn’t synced since Wednesday, and today is Saturday.

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2 REPLIES 2

‎09-11-2021 12:37

‎09-11-2021 12:37

Hi @karajoy,

 

I had a similar syncing issue today, have you tried clearing the Fitbit app cache on your phone?  This resolved my issue today, along with reconnecting the Luxe to my account (it had been a while since I used it).

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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0 Votes

‎09-11-2021 14:34

‎09-11-2021 14:34

SAME!! My Apple Watch is just too big and heavy for many occasions and the Luxe "fit the bill" in the looks department.....that's where it ENDS! What a joke! Returning! I've done ALL the trouble shooting and CS is a waste of time. They have no answers and basically tell you to restart the whole thing. Guess what FitBit....that doesn't work either. You have appealing products - you need to GET IT TOGETHER in the actual devise delivery dept! 

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