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iMessages won't come through my Luxe

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‎06-23-2021 06:32 - last edited on ‎06-24-2021 04:11 by Fitbit Moderator

‎06-23-2021 06:32 - last edited on ‎06-24-2021 04:11 by Fitbit Moderator

Hello!

I’m able to receive call notifications, both incoming and active, but I’m not receiving text notifications. I’ve toggled everything I can think of (Bluetooth, notifications in settings and Fitbit, unpaired and repaired, etc.) and restarted my luxe. 

Can someone help me solve this problem?? 

 

Moderator Edit: Clarified subject

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‎06-24-2021 04:15 - edited ‎09-05-2023 10:06

‎06-24-2021 04:15 - edited ‎09-05-2023 10:06

Hi there, @ES1218. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit Luxe before reaching out. 

As a firs approach, please try restarting your phone's Bluetooth (toggle it off and then on).

If the issue persists, try toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-24-2021 04:15 - edited ‎09-05-2023 10:06

‎06-24-2021 04:15 - edited ‎09-05-2023 10:06

Hi there, @ES1218. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit Luxe before reaching out. 

As a firs approach, please try restarting your phone's Bluetooth (toggle it off and then on).

If the issue persists, try toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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