luxe no longer tracks sleep score

[KJN6788]

I miss my sleep score.  I've read up on the issue and I think I've tried all the possible solutions:  I've switched wrists; I've tightened the strap; I've flipped the face of the fitbit to the underside of my wrist; I've restarted my fitbit and my phone (several times).  Still no sleep score.  I have an iPhone 13 - not sure if that has anything to do with it.  My app shows that the luxe is updated - version 20001.171.50.  Its fully charged (I charge it every day).

[KJN6788]

Also, I read somewhere that there is something in settings to turn on sleep score but that is not available in my settings.

[B6C2QJ]

I have the same problem. Only had the Luxe a week. Gave me a sleep score for 3 nights now nothing only a basic graph. Have reset Fitbit, changed wrist, sensitivity, fully charged, placed higher on wrist, have 6 months free premium and have joined, messaged support twice hence the above measures is all their advice and still not working. Beginning to wonder if Fitbit faulty

[B6C2QJ]

Same I have nothing in settings to do this either

[KJN6788]

I’m wondering if it is something in this version and I’m hoping they will fix it up in an updated version. Hoping for soon 😞

[KJN6788]

My sleep score is back this morning!! Yay!  I've no idea why as I didn't try anything different but I'm happy to see it and hope it continues ... fingers crossed!

[B6C2QJ]

Mine back this morning too. Wonder if it will the same tomorrow though. Fingers crossed

Sent from Outlook<>

[haatajam]

Your sleep score came back, and mine went away!

[B6C2QJ]

Oh no, I still have mine so far, but like someone said I just wear it to bed and don’t set the start sleep

[KJN6788]

I don’t set the sleep start either. It automatically tracks it. I kept my sleep score for 3 days and today it was gone again 😞