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luxe not tracking sleep/heartbeat at night

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‎05-21-2022 15:53

‎05-21-2022 15:53

Hi all! 

I purchased the luxe this week and so far I’ve only been able to get my accurate sleep one night. Almost every morning when I wake up the heart rate isn’t being tracked (even though my band is tight and sitting higher up on my wrist) 

 

I’ve tried restarting the device every morning to try to fix it and so far it’s only worked for one nights sleep. Any other insight?? 

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‎05-22-2022 05:34

‎05-22-2022 05:34

Hi @emDoucet Have a look at THIS Help Article and see if anything there helps you. If not, I'd suggest you contact Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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