I contacted Fitbit 3 weeks ago via the chat system because 12 months plus of weight recording just disappeared in the app & website.
Today, I was asked to submit screen shots but I already did this 3 weeks ago!
They then proceeded to tell me that it was only today that they knew what the issue is......so what have they been investigating for the past 3 weeks?
They are also saying the data can't be reinstated.
Anyone else had this & have any ideas how to resolve.
A big fail for Fitbit Customer Service.
Thanks.
