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FH tile not showing predicted cycle on home screen

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‎11-13-2018 09:29 - last edited on ‎11-14-2018 05:02 by Moderator Alum

‎11-13-2018 09:29 - last edited on ‎11-14-2018 05:02 by Moderator Alum

FHTT is no longer showing my predicted cycle on the home screen nor is it showing my last period or current ovulation....  I keep trying to enter my last period and then when I hit save, it stays for 5 seconds and then removes the pink high light.  It has last month's period and ovulation and next month's predicted period and ovulation, just not the period and ovulation that just happened... (a couple weeks ago)… I've updated from the app store a couple times and nothing has changed.

 

Moderator edit: Updated subject for clarity.

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‎11-14-2018 05:01 - edited ‎11-14-2018 05:01

‎11-14-2018 05:01 - edited ‎11-14-2018 05:01

Hi @SunsetRunner welcome to the Forums.

 

Thanks for reporting this information and for trying all those steps. Can you please check if your Fitbit App is up to date. Also, turn off predictions, force quite the App and then turn it back on. Which country do you live? Can you please send a screenshot of what you can see from your end?

 

I'll be around.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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‎11-14-2018 05:01 - edited ‎11-14-2018 05:01

‎11-14-2018 05:01 - edited ‎11-14-2018 05:01

Hi @SunsetRunner welcome to the Forums.

 

Thanks for reporting this information and for trying all those steps. Can you please check if your Fitbit App is up to date. Also, turn off predictions, force quite the App and then turn it back on. Which country do you live? Can you please send a screenshot of what you can see from your end?

 

I'll be around.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎11-14-2018 05:11

In response to YojanaFitbit

‎11-14-2018 05:11

Hi... Thanks so much for the quick response. I actually fixed it
right after I sent the original post but I didn't know how to reverse
it.... I had already tried all the things you suggested before I sent
in the post, but what I never tried and it work was to delete the app
and reload it.
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‎11-15-2018 03:37

In response to SunsetRunner

‎11-15-2018 03:37

Great news @SunsetRunner! Robot Very Happy We're glad to hear that you sorted this out! Thanks for sharing what worked for you my friend. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else we can do for you, please keep us posted!

 

Have a great day! 

Maria | Community Moderator, Fitbit


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