help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Female tracker not opening and crashing app on iOS

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-14-2018 09:36 - last edited on ‎10-15-2018 05:50 by Fitbit Moderator

‎10-14-2018 09:36 - last edited on ‎10-15-2018 05:50 by Fitbit Moderator

I have an iPhone and have had my Fitbit for about a week. Yesterday I used the female tracking app to log in some basic symptoms and it worked fine. Today when I hit the tile the whole app freezes until I force quit it. I'm able to hit all other tiles. 

 

Everything it updated. 

I turned off Bluetooth, restarted my phone and waited two minutes. 

I deleted the app. 

Then I deleted the app with a combination of restarting phone and turning off blue tooth. 

 

Nothing is working. Please help! 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-15-2018 05:49 - edited ‎02-06-2024 07:41

‎10-15-2018 05:49 - edited ‎02-06-2024 07:41

Welcome on board @AaliSH, it's nice to see you around the forums! Thanks for already taking the time to troubleshoot this on your own, nice way to go! 

Please make sure you are updated to the latest app version - 2.80 for iOS. If you are, let's try the following:

  • Log out from your Fitbit app
  • Force quit the app
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes