Menstrual Health Calendar not defaulting to current year

[MarreFitbit]

Hi everyone.

Thanks for letting us know about the issue with Menstrual Health Calendar not defaulting to current year. We’re currently working to resolve it and hope to have a fix soon.  Please be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We appreciate your patience and look forward to getting you back on track.

[BrittanyFFleck]

Thank you for responding! If and or when I contact Fitbit again, do they just fix the issue over their live chat or do you recommend I call so they can fix the issue? 

[Ldpdesigns]

It’s a system glitch. They need to fix the app. Nothing to do in your part. It’s been three weeks and they have not updated the app to fix it.

Sent from my iPhone

Moderator edit: content 

[paidinfull01]

They're programmers have to fix it.... I doubt they care enough to....

[BrittanyFFleck]

Thank you all for responding and letting me know it’s a glitch in the app itself. Thought I was going a little nuts. I appreciate the reply’s! 

[MaxineBlack]

I’ve noticed this happening as well. 1977, it’s a just a few decades to scroll through. 

🤪

[Rblanchard]

I don’t have the energy to scroll that far!  Lol

[ZippyLex]

😁

[Noname2005]

I will, too

[NYCdramaqueen]

Has anyone figured out how to fix the calendar on the menstrual tracking? Ever since this firmware update the calendar on my app defaults to the month and year I was born, not the current date. I can’t get to anything in 2021 without manually scrolling forward 30+ years. I contacted support over a week ago and was basically told “we know about it, just wait” but nothings been fixed. Anyone have a solve?

[SaintsFan9]

This is happening to me too and it’s SO frustrating!  I did figure out that, sometimes, the calendar will allow you to scroll to the current date to see the cycle info.  Also, sometimes, it will allow you to put new symptoms in.  It’s all hit and miss.  Hopefully, it’ll be fixed soon. 🤞🏻

[InfinityEve]

The same is happening to my charge 2. I can't even reset my date of birth as it tells me there is a network error. I have tried all of the above tips, uninstall, reinstall, turn it off turn it back on, forget device, set up new device - nothing has changed it. 
Will there be an update soon maybe? With a fix to this known issue?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Shelbyp.

Thank you for the information and for taking the time to report this matter. I understand how you are feeling and would like to confirm that this issue has been reported to our team and they are currently investigating it. I've merged your post to this thread for more information. 

See you around.

[Guzzy_108]

Me too! It’s stupidly annoying. Calendar keeps starting out at my birth year, like that’s useful in any way, and freezes when I try to scroll to today more often than not.

[ShazPanda]

Hello @JuanFitbit 

Is there an update to this issue?  It’s now 12 days later and the menstrual tracker is still not working. Mine starts at the year 2000.

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community.

Thanks for the details shared in your posts. I understand how you are feeling and would like to confirm that this issue has been reported to our team and they are currently investigating it. I've merged your posts to this thread on Menstrual Health Tracking board for updates. 

See you around.

[Houshmandzadeh]

Same thing is happening to me, so frustrating. 

[Julsbear]

If it’s not fixed then why is this showing as answered on this forum!! Just to show you’re closing your issues records?!!! Fix it first before saying this is answered!! 🤬

[Cbteb]

I am also experiencing a similar issue. This is very frustrating as I have got used to relying on it for predicting when my period may start. I have tried uninstalling and reinstalling the app but it hasn’t helped. 

[kls79]

Ok so I’ve gone into help and support on the app and clicked on contact customer support and I’ve sent them an email. I’ve now got a case no and an automated reply saying I should hear back in a couple of days. Maybe if you all try this also it may get sorted? Fingers crossed. 

[ClaireGulvin]

Hi @JuanFitbit is there any way of being directly notified when this is fixed and what the solution is? It seems to be causing quite a lot of people the same problem.

Also, I don’t know if this was just me, but this seem to coincide with a sharp increase in battery life for me. I know have to charge daily when I used to be able to go 3-4 days no problem. Is this something to do with an update?

thanks,

Claire