Menstrual health not syncing on Luxe

[Amil123]

I recently updated to the newest firmware on my Luxe. Since then the menstrual health is not correctly displaying on my Luxe but is on the app. I have tried all kinds of trouble shooting including restarting my Luxe, restoring Luxe to factory settings, deleting the app and reinstalling, logging in/out of the app, reconnecting Luxe to app, turning Bluetooth off/on, turning menstrual/ fertility prediction off/ on, deleting menstrual health history ect. 

Has anyone else had this issue and found a way to correct it? I reached out to support but haven’t heard back. 

[ColorGuardNerd]

I’m having the same issue, but it’s been for a while now. On my watch it says that there is one day till it starts, but that is every day and it never changes. However the app is accurate. 

[Rottweilerkelly]

I'm having same problem on mine. 

[Jennsraymond]

My luxe keeps telling me they I have 1 until in menstrual health but when I go to the app it is correct I hate this and I want it fixed how do I do it 

[infelphira]

same but on an inspire 3

[SloanScript]

I am having the same issue! Like others below, the Luxe always says I have 1 day until the period starts but the app is tracking correctly. 

I received my Luxe for Christmas, so I’ve only had it a few days, but nothing I’ve done has fixed the issue. 

[jenevieve_]

I'm dealing with the same thing! Like sloanscript I got the Luxe for Christmas and I also only see the "1 day until" prompt. As others have said the app is still correct, just not the device itself. I hope support figures it out.

[Melifitfit]

Same problem. Can’t seem to get the watch sync. It’s stuck in 1 day left. It doesn’t move. 

[Jennsraymond]

I fixed the issue I got a versa 3 and it is all fixed
Jennifer Raymond

[8taylortots]

Same problem.

[KellyH554]

How did you fix it? I'm having the same problem with my Inspire!

[Jennsraymond]

I got a Fitbit versa 3 and now it works
Jennifer Raymond

[ColorGuardNerd]

But is there another way that doesn’t require me to spend a few hundred dollars when everything else about my luxe works fine?

[Jennsraymond]

I could not get it to work I tried everything. I actually got my new Fitbit on Facebook marketplace
Jennifer Raymond

[nikkinikki94]

Same thing happened to me!! Husband bought me a luxe for Christmas. Worked well for a week or so and ever since, the watch has displayed menstrual health as “one day away.” Sleep statistics are also missing on the watch. Very frustrating. 

[Princesssookeh]

Same for my charge 5. It's been this way for a month and I'd done allcthe updates as they've come out.

I bought mine just as google started gutting the services (why was the newest att lacking the altimeter that all the others had?!?). Had I'd known; I'd have gone with a different brand.

[Jennsraymond]

I have a Fitbit versa 3 now and I don’t have any issues with the menstrual health.
Jennifer Raymond

[FitHealth82]

Same with charge 5.  Will Fitbit offer a solution soon?????