Period it says cycle day 1 of 32 when is incorrect

[WhisperSophie]

I just tried editing my period and it finally let me do it.  My period cycle is usually 25 days, but it arrived late (on the 33rd day).  When I added the start of my period it says cycle day 1 of 32 and it's actually day 33.  Is there a way to get this to be correct?  I don't always have problems with the app, but lately it has been acting up.  I don't want to unistall and reinstall if I don't have to.  Help please!  

Moderator edit: Subject for clarity

[YojanaFitbit]

Hey there @WhisperSophie, it's nice to see you around! I really appreciate the time you've taken to troubleshoot this issue with your period cycle.

I think the app might be frozen. So, I'd recommend trying the following:

• Always make sure that your Fitbit app is up-to-date (iOS, Android)
• Log out of your Fitbit app
• Force quit the app
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app

Looking forward to your response! 

[morganjill]

mine is saying 32 also but in my settings it shows 28 which it what I want it to say ! have you got this fixed yet ? I did what her reply said but it still says 32.

[YojanaFitbit]

Welcome to the Community Forums @morganjill! Thanks for stopping by and following the steps I've provided above. 

While in the period tracker, go to Settings in the top right corner. It should bring up the option to remove "predictions". Turn it off, set your period then turn predictions back on. This way it seems to just put in your average period days and not what the predicted end date would've been. 

If you have trouble adding or editing a period, see our troubleshooting tips.

During your predicted period, you’re asked to confirm whether your period started. Tap or click Yes to confirm that your period started or Not Yet if it hasn’t started. Tap or click Edit to adjust the dates before you confirm your period. 

If you confirm a predicted period, the predicted period becomes a confirmed period. If you don’t confirm a predicted period, the prediction remains on your calendar. After the last day of the prediction window passes, the entire predicted period shifts to the next day. Note that the calendar doesn’t update until after midnight.

Give this a go and let me know if this works.

[WhisperSophie]

Hi @YojanaFitbit ,

When you say force quit the app you mean swipe out of the app to make sure it is off.  Correct?  I won't do anything to my phone if I turn the bluetooth off right?  Have these steps fixed other peoples problems? 

Look forward to your reply.  

Thanks.