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Unable to see period and fertility window predictions

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Hello there,

 

I have been using the Fitbit for several months now and have logged all my periods. I have predictions on the Fitbit app turned on and have uninstalled and then reinstall it again but the app still doesn't show my period and fertility window predictions.

 

Please can anyone give me some guidance on how this can be fixed?

 

Thank you.

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Yes, I am not able to see my fertile window too

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