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3 month old Fitbit One not paired, not syncing, not holding a charge

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‎10-26-2017 19:15

‎10-26-2017 19:15

I’m very unhappy that my NEW Fitbit one has suddenly developed a bunch of problems.  The step tile is gone from my dashboard.  I don’t know how to check the firmware but I have checked the bluetooth, tried resetting the Fitbit and restarting my device, etc.  I’ve used a One for years and prefer older technology where the bugs have been worked out.  So what gives?????

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4 REPLIES 4

‎10-26-2017 21:05

‎10-26-2017 21:05

Mine works fine.

 

Try these steps

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎10-27-2017 05:19

In response to WendyB

‎10-27-2017 05:19

Thank you for your response. I've done all these things and it's still not syncing, and my dashboard says there is no paired device. When I try to set up a new device, it just searches, and searches, and searches.... I guess I'll try calling customer support later today. Thanks again.
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0 Votes

‎10-27-2017 06:20

In response to WendyB

‎10-27-2017 06:20

I also am having issues with my one, to the point thst I want my money back. It has stopped syncing by blue tooth unless i open the app, it skips days when it records steps and there appears no way to add the steps manually.

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‎10-27-2017 08:53

In response to Kadok

‎10-27-2017 08:53

I called support and what I was doing wrong was holding the button on my Fitbit for 10-12 seconds as instructed -- I did NOT hold it long enough to see the Fitbit logo.  Then I set it up as a new device, and VOILA!  I'm back in business.

 

The "no charge" is a separate issue that I will have to monitor by fully charging and running it to empty.  But I have a case number and will call back if it's still discharging in hours instead of weeks.

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