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A lot of trouble by some security message

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‎03-03-2016 16:24

‎03-03-2016 16:24

When input the calorie data, by security message, I need to restart fitbit with user name and pw almost every time.
What has happened? I have delete and install fitbit application more than 10 times because it did not work.
Solve this problem urgently, FITBIT ‼︎😤
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4 REPLIES 4

‎03-04-2016 08:18

‎03-04-2016 08:18

Hello, @speedaki! Welcome to the Family! Robot Happy Please try to clean your App's cache by following the instructions provided here. 

 

If you could provide us with more details or a screenshot of the message your get, would be awesome!

 

Keep me posted! Man Very Happy

Solange | Community Moderator, Fitbit
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‎03-09-2016 16:33

‎03-09-2016 16:33

Trouble has NOT solved.
The troubles are happning every times when I use iPhone6S.
The message regarding security has appeared and asked sign in again but no sign in page appear.
What I can do is delete fitbit and installed again. The same thing happened everyday.
Can you tell how to take screenshot by iPhone?
Thanks for your help.
Aki
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‎03-10-2016 05:28

In response to speedaki

‎03-10-2016 05:28

Hi @speedaki. I don't have an iPhone but I think this has to do with permissions and privacy settings. There should be a setting for the Fitbit app that must be enabled.

TW

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‎03-10-2016 08:54 - edited ‎03-10-2016 08:55

In response to TandemWalker

‎03-10-2016 08:54 - edited ‎03-10-2016 08:55

@speedaki, to take a screenshot on your iPhone follow instructions provided here, please.

 

I'll be waiting for your udpates! 🙂

 

Solange | Community Moderator, Fitbit
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