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Another One with a bad display

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‎04-19-2016 18:58

‎04-19-2016 18:58

Like several that have posted, my One's display has stopped working. I have tried the suggested fix from the help page and no love. I tried the chat link and that does not work. I really need someone from fitbit to reach out to me for warranty work. This One was given to me as a Christmas present by my son. A simple email listing would be great.

I know several have had this same issue so I hope someone can point me in the right direction.

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‎04-19-2016 22:05

‎04-19-2016 22:05

Welcome to the Fitbit Community @KayMc. It's great to have you here. Thanks for trying the suggested workarounds before getting in touch. It seems that you've contacted the Support team. They've got in touch providing assistance to your case already. Please check out your inbox, if you still haven't received their response please let them know. They will be happy to help you out. Thank you for your patience while dealing with this situation.

 

Catch you later. Smiley Very Happy

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