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Battery drain and no midnight reset of stats

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1.

Since doing the new iOS 2.39, my Fitbit battery is draining within a day or so, instead of needing to charge it about once a week.

 

2.

I woke up to see that my steps from yesterday didn't erase. I had over 15,000 steps yesterday, and they were still there this morning. Now my steps for the day will be way more than I actually do. Anyone hae this happen?

 

Moderator Edit: Updated Subject for Clarity

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4 REPLIES 4

The first problem is a known issue at the moment. Follow this thread for updates from fitbit:

 

https://community.fitbit.com/t5/One/One-not-holding-charge-since-iOS-2-39-update/td-p/2152579

 

 

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@DinaJo Welcome to the Fitbit Community! Check the thread @SteveH shared regarding the first issue you are experiencing.

 

Now, regarding the second one, have you checked your time zone settings to make sure they are correct? Is the time showing correctly on your One? Have you experienced this once again?

 

Please perform a couple restarts in a row on your One. That should help you out preventing this from happening again.

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

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Hello and thank you for your response. I think my issue with the steps not erasing was bc I had crossed time zones maybe multiple times that night. I checked on Sunday and it had zeroed at midnight just like it was supposed to!
I think it was just a fluke.
My battery still needs recharged every other day which is annoying, but I can deal with it. Thanks again!
Dina
Sent from my iPhone
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@DinaJo Thanks for your reply! Yes, that sounds about right! It's a common issue when you cross time zones. Glad that it is now working properly for you!

 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

 

See you around! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!

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