Battery draining - unit won’t sync

[K413]

My battery has been draining for about a month. Now my unit won’t sync. What’s going on? Looked for a replacement unit - $238???? No way am I going to spend that. My unit isn’t that old! Please advise!

[WendyB]

That Price is because the One has been discontinued

But try these steps to see if it helps

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If that does not help contact support to see what they can do for you
http://help.fitbit.com/?cu=1

[LizzieR]

My Fitbit One is no longer syncing (iPhone 5s IOS 11.1.2).. I have reinstalled the app but that did not work.. an you please fix?

[SantiR]

@LizzieR I hope you're doing well! Thanks for trying that workaround. I recommend trying these syncing troubleshooting steps for iOS devices. That has helped other users in the past. Please try the steps in the order given on that post.

Let me know how it goes! 

[K413]

Thanks - both problems have solved!

[LizzieR]

@SantiR: thanks for your advice.Restarting the tracker and then restarting my iphone solved the issue. It is now syncing. thanks! 🙂

[SantiR]

@K413 @LizzieR Thanks for your replies! I'm very glad to hear that you are back on track now! Hopefully, the post will be useful for other users as well! Feel free to accept it as a solution if it really helped you out! 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around!