help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Brand new Fitbit One suddenly won't hold a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-25-2018 19:21

‎04-25-2018 19:21

Hi, hope someone can help. 

I have a brand new Fitbit One, just taken out of the package three weeks ago. Charged it and set it up, battery lasted well over two weeks with daily activity over 12k steps. Charged it up two days ago and today, it was suddenly dead. Zero battery life after just two days! No warning, nothing. My dashboard from yesterday, shows it fully charged. 

It's got the 6.64 firmware, is this the problem? I'm going to be very unhappy if this is constant, I rely on this thing! It's on the charger right now, showing nearly full charge. I'm just wondering if this is now typical? 

Thanks in advance! 
Bear

Best Answer
1 REPLY 1

‎04-25-2018 20:32

‎04-25-2018 20:32

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer