05-02-2016 11:33
05-02-2016 11:33
I just upgraded and want to give my fitbit one to my wife is this possible? If so what do I need to do? Can I erase my stats and she can create her own account and link the fitbit to it?
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05-02-2016 11:38
05-02-2016 11:38
Yes, that's not a problem. If your wife creates a new fitbit account (with a different email address) and adds your old fitbit as a new device, it will delete any data left on it and reassign it to her account.
05-02-2016 13:24
05-02-2016 13:24
It will definitely disappear from your account when she sets it up on hers. However, I'm not completely sure, but I don't think setting it up on a new account deletes unsynced data on it. I think any data on the Fitbit not synced to your account will sync to hers (would really like to know if this is true, but it would explain some issues I have seen reported). So my advice would be to sync it to your account one last time just before you give it to her.
Sense, Charge 5, Inspire 2; iOS and Android
05-02-2016 11:38
05-02-2016 11:38
Yes, that's not a problem. If your wife creates a new fitbit account (with a different email address) and adds your old fitbit as a new device, it will delete any data left on it and reassign it to her account.
05-02-2016 11:47
05-02-2016 11:47
@SteveH awesome Steve thanks for the info will definitely do that and I suppose I have to delete from mt device list so it's not pulling from both.
05-02-2016 12:45
05-02-2016 12:45
05-02-2016 13:24
05-02-2016 13:24
It will definitely disappear from your account when she sets it up on hers. However, I'm not completely sure, but I don't think setting it up on a new account deletes unsynced data on it. I think any data on the Fitbit not synced to your account will sync to hers (would really like to know if this is true, but it would explain some issues I have seen reported). So my advice would be to sync it to your account one last time just before you give it to her.
Sense, Charge 5, Inspire 2; iOS and Android
05-03-2016 12:39
05-03-2016 12:39
awesome thanks everyone for the assistance.
05-08-2016 17:48
05-08-2016 17:48
@LocoMutant I couldn't have said it better than @SteveH & @Julia_G in this thread! Thanks for marking the posts that helped you as Accepted Solutions. This will definitely help other users experiencing similar issues. Now, I encourage you to visit our Discussions Section of the Community. In there you'll find topics about healthy recipes, interesting tips on how to stay fit and there's even a discussion about pets! Hope to see you around more often!
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05-08-2016 18:40
05-08-2016 18:40
05-09-2016 16:13
05-09-2016 16:13
@LocoMutant thanks for the update! I think this change will go smoothly and I'm thrilled to see that you'll be getting a Fitbit Blaze! If you happen to have any questions, feel free to post back and our Community Council, any Community member or our Mods Team will be happy to further assist! Catch you later.
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05-09-2016 20:20
05-10-2016 00:41
05-10-2016 00:41
Sense, Charge 5, Inspire 2; iOS and Android
05-10-2016 06:24
05-10-2016 06:24
@Julia_G She did set up her own account, and downloaded the app on her phone. I did one last sync and removed it from my account. Yet it still uploaded my stats to her account. This is exactly what I wanted to avoid.
05-15-2016 16:15 - edited 05-15-2016 16:16
05-15-2016 16:15 - edited 05-15-2016 16:16
@LocoMutant thanks for the update. @Julia_G is quite right. Your stats shouldn't transfer if your wife has her own Fitbit account. However, at this point I'd recommend contacting our Support Team for further assistance. They definitely have the proper tools to take a deeper look into your tracker's behavior and your wife's Fitbit account. When you contact them, please make sure you mention and explain the situation and provide every detail possible. By doing that you're helping our Support Team to properly follow up with your cases and to provide a quick solution. Keep me posted with the outcome!
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