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Display goes blank

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‎02-25-2016 19:23

‎02-25-2016 19:23

My display goes blank. I have to push and hold the display button for a few seconds and it comes back. I have tried resetting a few times , still have the same problem. Charging has no impact. I also believe I am losing steps while blank
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‎02-26-2016 00:24

‎02-26-2016 00:24

That doesn't sound good. The restart procedure is the only real tool we have to address issues with our fitbits. It doesn't always work so trying a few times was a good idea. As it hasn't worked I think your best course of action would be to contact customer support:

 

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

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‎02-26-2016 00:24

‎02-26-2016 00:24

That doesn't sound good. The restart procedure is the only real tool we have to address issues with our fitbits. It doesn't always work so trying a few times was a good idea. As it hasn't worked I think your best course of action would be to contact customer support:

 

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

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‎02-26-2016 04:40

In response to SteveH

‎02-26-2016 04:40

thank you for your response ; i will contact customer support but not optomistic. I am a an avid fan of the concept and enjoy the device but wish it had replaceable batteries 

@SteveH wrote:

That doesn't sound good. The restart procedure is the only real tool we have to address issues with our fitbits. It doesn't always work so trying a few times was a good idea. As it hasn't worked I think your best course of action would be to contact customer support:

 

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

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