Fit Bit One Counting floors on flat surface

[tyrex]

Has Fitbit changed it's floor counting algorithim? Starting yesterday, my ONE started counting floors when I was walking on flat surface and I dont know what is going on.  I usually do this loop and I know it is 6 floors (has slope) bur yesterday, it said it was about 40 floors!  Would appreciate any feedback!

[WendyB]

When its windy or cold it will add some false steps

Was that the case?

[tyrex]

Unfortunately that was not the case.  (it did that when I was walking around in the house too). I read the previous answers and i reseted my fit bit, but today, it is counting false floors again.  

[MeylinP]

Welcome to our Community @tyrex! Thanks for stopping by! I noticed @WendyB asked you a great question for this issue. The reason she asked this question was because Fitbit count floors by looging for a change in air pressure. One day I was cleaning my fridge and got "Floors" tracked by my One cause the cold fridge air and moving into the warmer kitchen air. So I'd like to know if maybe something similar is happening to you?

Catch you later! 

[Libby12]

My Fitbit 1 has been adding more floors since May 18! Help! Today it says I have 48 floors, no way!!

[Sammanz]

Mine started doing the same thing yesterday! And it's doing it again today. I left for lunch, had 5 floors climbed (which I knew was wrong already), came back and it was at 6 floors. Nope - I definitely didn't climb any stairs during that time.

And the wind/air pressue thing doesn't hold any water for me - it's pleasant and warm here.

[tyrex]

Mine was counting false floors from Friday - Monday (5/14 - 16) , then it behaved itself. I resetted it on Saturday but the reset did not work.  I contacted fitbit and got the same response about wind, pressure etc.  Honestly i didnt do anything different from what i normally do and at times I was inside the house walking on flat surface when i noticed the floor being counted.   It was somewhat windy over the weekend but no more than any other time and it didnt act up those times.  On Tuesday, when it began to work OK, it was VERY windy when i was running outside.  So I see no correlation to the wind, pressure.  The malfunction seemed random to me. Next time it is windy, i will walk with it exposed to the wind to check what it does. 

[WMM]

I ride a motorcycle to work and have found thousands of steps and dozens of extra floors after the ride. I have tried moving my FitBit One to different locations and even to my backpack, but none have been successful. The vibrations from the bike and the wind must confuse the algorithm. Is there a way to lock out the tracking on a temporary basis?

[susie-s]

I have not long bought mine and its really rubbish! It's counting all my car journeys adding hundreds of steps and floors i havent done. I'm really dissappointed with it as i drive between visits all day and so its not going to be accurate at all. 😞  My hubby rides a motorbike so I'll tell him not to bother either! 

[Jim_Hat]

I ride a motorcycle to work as well.  Yesterday I got credit for over eighty flights of stairs.  You used to be able to negate erroneous data by adding a 'driving' activity but that no longer seems to work either.

[Libby12]

I restarted mine as recommended & it seemed to fix the problem!

Sent from my iPhone

[Jim_Hat]

I feel relatively the same way about the customer service for this product.

Based upon the initial response from customer service regarding my 'issue' I was left to wonder if they read my entire complaint.

Four exchanged emails later they're still asking me to resolve the issue the same way, even though that way has yet to produce anything but unsuccessful results... four times in a row now.

When the device works (which is most of the time) it works well... but when it 'collects' erroneous data that data can't be reliable (or easily) modified.

[Jim_Hat]

Interesting that, over a year later, these problems persist.

I logged a complaint (one I'd seen in posted in the FitBit Community) and the first thing customer service did was ask me to try the 'procedure' that (according to the Community posts) was no longer working.

Four exchanged emails later they're still asking me to resolve the issue the same way, even though that way has yet to produce anything but unsuccessful results... four times in a row now it's failed.

When the device works (which is most of the time) it works well... but when it 'collects' erroneous data that data can't be reliably (or easily) modified... which is frustrating.

[Jim_Hat]

Based upon the customer support I've recently received I believe finding your answers in the Forum is the better way to go.