Fit bit one not syncing have tried to reset but button is not working

[Mandigirl]

Hey guys. I think I’m sol. But my fitbut one won’t sync. I’ve tried the blue tooth thing. My app and one are up to date. But I can’t reset it anymore. The button on it isn’t responsive. 😕 I’ve tried the new wrist ones but can’t wear them with my job. I really need it fixed 😭 and I can’t get this one anymore. Anyone have any other suggestions. It quit syncing 12 hours ago and just stopped. 

[rustygem]

thanks to whoever it was that said to re boot fitbit..lm happy to say it worked for me

[julie__]

This is what i did - plugged it in.  Pressed the button for 15 seconds.  Removed it from the charger, restarted it.  Then went to the app and it synched.

[Anne7676]

That worked for me! Thanks for sharing!

[928Me]

Ditto. Stopped syncing on Tuesday in the morning.

I think it has to be a system failure at their end.

[TaraAR]

Your method worked for me! Thank you! 

[TiaCaro]

Thank you bobertbeen.  I did that and it worked for me but I did lose the step info for those two days. Oh well. 

[JMC627]

Mine too.  Working great otherwise.  I love my One.  I've had it since 2013!

[SunsetRunner]

I have the same problem too 😭

[smeador]

Same here!! Making me crazy!  Last synced 3:07 on the 22nd. I’ve reset the one numerous times reinstalled app and nothing. 

fitbit please resolve!!!

[Paspu]

Mine also is not synchying since Oct21st, 2020

[Katjanik]

Your suggestion worked for me after I uninstalled the a App twice, plus all my data from 10/19 synched. Thank you

[ColleenieB]

I found a fix in a January Forum entry.  Without turning it on, plug the One into the charger.  Hold the button down for 12-15 sec.  Unplug, turn it on, try to sync again.  Worked for me - mine last synced on 10/19/20 but is up to date now!  

How can so many people love their Ones and Fitbit not bring it back???  

[ccegan]

@bobertbeen  I followed your advice and my One is synching again.  Thank you!

[LadyWulf]

Mine quit, too.  I have reset it and it syncs and then stops syncing again.  I really like my One and know they don't offer them for sale anymore.  Hope they don't stop supporting it.

[billc_wi]

I started having a problem in October too. I started charging it every evening before sleeping, but I doubt that's made any difference. The way I would describe it is that the tracker HALTS (stops tracking). If long-hold the button, it starts back up with the time that it halted. During that halted time interval, it won't sync with the iOS app and that data is lost.

After the long-hold, it comes back showing FITBIT 6.64 and the tracking is out of date. At that point, it will sync just fine until another HALT. I am looking for a firmware update to fix this problem.

[Toddah]

My Fitbit stopped syncing suddenly and I’m wondering if there’s an issue with more of us

[OneFB]

Is rebooting it just holding the power button for 15 seconds? Thank you

[Toddah]

What finally worked for me was I plugged my FitBit One charger into my laptop and then I held down the button for 12 seconds until it turned off. I counted to ten and then I held down the button to turn it back on and that did the trick. It began syncing againSent from my Galaxy

[OneFB]

Bingo!  Thanks very much!