help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FitBit One - not recording all active minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-23-2017 14:45

‎03-23-2017 14:45

In the last week my device has stopped recording all the active minutes on my commute (journey is usually 15 brisk walking, 50 minutes sedentary on train and then 10 minutes brisk walking). It's only recording part of this - usually the return journey in the afternoon. 

 

Does anyone have a fix please?

Best Answer
0 Votes
1 REPLY 1

‎03-23-2017 14:50

‎03-23-2017 14:50

Welcome to the forums!

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

 

Hope to see you around the forums more!

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes