help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Connect and Mac OS 10.8.5 and dongle

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-23-2016 13:08

‎02-23-2016 13:08

The newer version of the Fitbit Connect does not recognize the dongle.  After rebooting and restarting fitbit, and other hints, I finally downloaded the older version of Fitbit Connect that says it is for 10.5.  Another reboot to restart the "connection service" and the dongle was recognized.

 

My replacement fitbit is now working.

 

Best Answer
0 Votes
1 REPLY 1

‎02-25-2016 11:18

‎02-25-2016 11:18

@ThePenguin Welcome to the Fitbit Community! It's great to have you here! I'm very glad to hear that your dongle was recognized and you are back on track after you troubleshooted the issue. Thanks very much for sharing the steps you took. I'm pretty sure that your tips will help a lot in the Community.

 

I'd like to invite you to visit our "Discussions" board where you can meet people, share your experiences and create new topics.

 

Hope to see you in the Community more often my friend! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes