Fitbit/Iphone6

[fitbidfitme]

Please help
My Fitbit hasn't synced all day
I have removed the app and reinstalled
Re-started the Fitbit ((although after holding for a minute didn't see the Fitbit 6.60 message thing)

I have now deleted my current account and am trying to add my Fitbit again and it just won't find it

Gutted, best day ever at just over 20,000 steps.

My display turns on but then goes black after a few seconds

Please help

[fitbidfitme]

And it's actually 1747hrs on 20/03/16 not 10.47am

[TandemWalker]

Hi @fitbidfitme and welcome to the Community. I just took a quick look at your profile and it looks like you were syncing just fine all along, except for just recently, correct? Did you by any chance run the battery down, which would explain the time issue? Or did you have the time differential even when you were able to sync? I'm just trying to understand whether or not you have a time zone issue in addition to being unable to sync. I can't tell from your post if your iPhone is the only device that you're using to sync. If so, try this:

1. Turn OFF Bluetooth and back ON after 20 seconds or so and try to force a sync. You may have to cycle through this two or three times if need be. To force a sync on your iphone, from the Fitbit app dashboard, tap the Account tab, and then tap your tracker to see an option for syncing immediately.
2. If still no joy, restart your Fitbit One using the instructions in How do I restart my tracker. You may have to repeat this process two or three times, perhaps holding the button down a little longer, 20 seconds or so, until you get to see "Fitbit 6.60" on your One's display.
   PLEASE DISREGARD THIS - JUST REALIZE THAT YOU ALREADY DID SUCCESSFULLY RESTART YOUR ONE.
3. There are many more troubleshooting tips in I can't sync my tracker - one of them will work for sure.
4. If still no joy, the support team is there to help. Here is the link: http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs.

Hope this helps. Please let us know how it goes.

TW

[TandemWalker]

Hi again @fitbidfitme. Did you actually delete your account or just deleted the One from your account and now you're trying to set it up again?

TW

[fitbidfitme]

I've tried all the blue tooth on off things
I deleted the one from the app and now it won't find it at all.

Battery wasn't run down
Where we went walking yesterday morning there was no signal at all, nothing. Thought it would sync after we had left and hit 3G/4G on the way home

[TandemWalker]

Hi again @fitbidfitme. I am confused. When you say "Where we went walking yesterday morning there was no signal at all, nothing." you are referring to your phone's GPS tracking functionality, aren't you? There is no need to invoke this when you are using your Fitbit One. 

If you deleted the One from your account, then you have to set it up again as a replacement device, using the instructions in How do I set up a replacement tracker. Unfortunately, all the data on your One will be deleted, as if you were installing a brand new tracker; but all the data up to your last successful sync will remain on your account.

Syncing issues with gadgets such as these are pretty normal and to be expected from time to time; and as a rule, they can be resolved pretty quickly within seconds. Next time you experience this, please refer to I can't sync my tracker article for troubleshooting tips. Phone usually have a limited amount of RAM - so closing all apps running in the background before running Fitbit often does the trick.

One more thing - when looking at the app and your dashboard, if you click on the first line called One, the next page shows the date and time of your last successful sync and the firmware version number. What does it say?

Let us know how it goes. Have a nice day.