Fitbit One Button Missing

[Sky_-ler]

I just realized when I went to press the button to see how many steps I'd walked today that the tiny "press button" is gone.  It fell out somewhere, sometime today and I know not where.  Has that happened to anyone else?  If so, were you able to come up with a solution that will work to read the screen as well as set for "sleep" when you go to bed?  I tried using my fingernail and that doesn't work.

Moderator Edit: Updated Subject for Clarity

[SteveH · Accepted solution]

Thankfully that has never happened to me but there seem to be quite a few posts from those who have had the issue.

The usual advice was to claim under warranty but I guess your warranty has expired (is this the case?) and given that the One has now been discontinued, replacements may not be available.

I found one thread where someone says:

"You can still operate Fitbit One without menu button. You need to use a paper clip, fine tip ink pen or other pointed object and press that into the button hole and make contact with the metal plate.
I did this for about 8-9 months"

taken from: https://community.fitbit.com/t5/One/Broken-Fitbit-One-button/td-p/586094?collapse_discussion=true&fi...

[SantiR]

@Sky_-ler  I hope you're doing well! Thanks for reporting the situation you are experiencing with your One's button.

I went ahead and created a case with customer support in your behalf to get further assistance. Please keep an eye on your email inbox for next steps..

Hope this helps. Keep me posted! 

[Sky_-ler]

Thank you.  Yes I have now received an email from Customer Support and they say they can help me.  I answered their questions and now wait a response.  Again, thanks!

[SantiR]

@Sky_-ler  Thanks for your reply and for confirming that customer support contacted you. Those are great news.

Please do let me know how it goes and if you need more help! 

[Claudiatd]

Yes, This just happened to me yesterday.  I've joked that I have the world's oldest Fitbit One that still works great--except that now I can't see my steps on the device, and have to check my phone.  I'm such a Fitbit One fan and really (REALLY) wish, as I've said in other places, that Fitbit would release another clip device with the features of the One.  I hope mine will continue working, even if I can't check the steps directly.

[LZeeW]

@Claudiatd   I am pleased to let you know that Fitbit has released a new device -- the Fitbit Inspire.  The Inspire comes with a band, but a clip is available as an accessory item.  The Inspire does not track floors, but it has the following features that make it an improvement over the One

• Swim proof
• SmartTrack, a feature that auto recognizes several activities
• Automatic sleep tracking.  It gives sleep patterns, not stages, like the One
• Notifications from your cell phone

In the US, the Inspire plus the clip are the same price I paid for my One that I bought in 2013.  Definitely worth a look.

[Claudiatd]

I'm very pleased that there are other clip options.  Thanks.

[EdsonFitbit]

@Claudiatd Thanks for visiting the Fitbit Community. Sorry for the delayed response.

I'm sorry to hear that your Fitbit One button felt off. Like @LZeeW mentioned above, Fitbit just released the Fitbit Inspire which can be worn either on your wrist or on a clip. If you would like to compare the features of the Fitbit products currently available, please check out this site.

@LZeeW Thanks for your support.

If you have any question, please don't hesitate to contact us at any time.

[kikusan78]

I too have a Fitbit One and my button has fallen off.  It’s older than dirt, but I love this tracker and wanted to see if there is a way to get a replacement button so I can continue using this product.

Thank you in advance.

[kikusan78]

 https://community.fitbit.com/t5/user/viewprofilepage/user-id/1126068

Were you able to get a replacement button for your Fitbit One?  Both my mom’s and my buttons are missing.  I’ve been using a Bobby pin, but it’s a bit annoying if you want to see your stats on the fly.

Thank you.