Fitbit One Not Syncing

[mrsmarci03]

My Fitbit One no longer syncs with any of my devices: Android, tablet, desktop computer. I think this is a problem with my Fitbit One and not with the process. Help!

Moderator Edit: Updated Subject for Clarity

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[Judiln]

Same thing is happening to me. I un installed and now cannot re install.!

[SteveH]

Sorry @Judiln I'm not sure what you mean when you say you uninstalled. What step of the troubleshooting were you doing?

[Judiln]

I did everything the troubleshooting said. Turned off Bluetooth, turned off phone , etc.
I read online to in install Fitbit then install it again. I cannot do that on phone or Mac.

Sent from my iPhone

[SantiR]

@Judiln @mrsmarci03 Welcome to the Fitbit forums! Thanks for taking the time to report the situation you are experiencing with your One not syncing. Thanks for sharing all of those details.

Have you tried all the steps @SteveH kindly shared on his post above? Feel free to also check the steps shown here and try them in the order given for best results.

@Judiln You should be able to install the Fitbit app on your phone by downloading it at your app store. On a Mac computer you will need to download Fitbit Connect software you can find here.

Hope this helps. Keep me posted! 

[Judiln]

All synced!

pluged charger into computer with Fitbit in it and turned it on. 

Thsnk you all

[SantiR]

@Judiln Thanks for your reply! I'm really glad to read that it has turned on now. Thanks for sharing the workaround that helped you out with this. I'm sure this will be helpful for other users too.

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around!