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Fitbit One has stopped working

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‎06-12-2016 10:38

‎06-12-2016 10:38

My Fitbit One has stopped working. I have tried restarting it, and when I switch it back on I get a screen saying Fitbit 6.60 then nothing. Does anyone one know the solution to this problem?

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4 REPLIES 4

‎06-12-2016 12:05

‎06-12-2016 12:05

This same thing just happened to my Fitbit One. It synced but it will not show any information on the screen.
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‎06-13-2016 00:26

‎06-13-2016 00:26

The same thing has happened to me.  My Fitbit one is charged, but it keeps switching off.  When I switch it on it says Fitbit 6.60 and then switches of again almost immediately.

 

This morning when I woke up it was stuck at yesterday morning and I recorded no steps for yesterday.

 

I have tried restarting but that doesn't work.  Please can someone help?  Thanks.

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‎06-13-2016 08:27

In response to JacsLues

‎06-13-2016 08:27

I spoke to customer support and because my Fitbit is out of warranty there is nothing they can do

Sent from my iPhone
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‎06-13-2016 08:36 - edited ‎06-27-2016 05:11

In response to SueFrew

‎06-13-2016 08:36 - edited ‎06-27-2016 05:11

@SueFrew wrote:
I spoke to customer support and because my Fitbit is out of warranty there is nothing they can do

Sent from my iPhone

Oh no - that is really bad.  I am sorry to hear it.  I was hoping a factory re-set could fix it, but wanted to speak to support staff first.

 

It was suggested to:

 

  1. Try cleaning the contacts by using a toothpick or toothbrush: do not scrape them with anything metal because this can damage the charging contacts and result in corrosion.
  2. Try a different USB port or UL-certified wall charger. Do not use a USB hub.
  3. Restart your tracker again:
  • Plug your charging cable into your computer.
  • Plug your Fitbit One™ tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  • Hold down your tracker's button for 10-12 seconds.
  • Remove your tracker from the charging cable and press its button until the screen turns on.

HTH

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