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Fitbit One problems

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‎12-14-2016 04:59

‎12-14-2016 04:59

My FB-1 went on the fritz yesterday. Activity information not populating to my smart phone.  My FB-1 as connected to the power cord shows it's fully charged.  My smart phone says I'm critically low on power.  Is there a way to reset the unit?  The Fitbit unit itself does show activity.

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‎12-14-2016 05:46

‎12-14-2016 05:46

@vandine- I moved this thread to the Fitbit One Help Forum, since it is specific to the One. It will get more response here.

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‎12-14-2016 15:16

‎12-14-2016 15:16

You need to restart the unit

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

I would also charge your phone if its critically low before trying to sync

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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