06-23-2016 11:59
06-23-2016 11:59
My experience is similar to that of a couple others about which I've read (fell off, run over by vehicle, slightly dented in back) but with one big difference: my One is currently attached to a charging cord and is not even acknowledging that fact. No lights, no syncing, nothing. Appears to be dead (RIP, little One, you were a lovely friend and encourager!). ANY suggestions?
Answered! Go to the Best Answer.
Best Answer06-23-2016 14:15
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
06-23-2016 14:15
So sorry to hear that. I don't think there is any why to revive it. ![]()
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
Best Answer06-23-2016 14:15
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
06-23-2016 14:15
So sorry to hear that. I don't think there is any why to revive it. ![]()
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
Best Answer06-25-2016 10:13
06-25-2016 10:13
Thank you for your reply, Wendy!
It is true. That little One is gone.
Taking its place is now... a Charge HR (a day-early birthday present from family), so I'm still a Fitbitter (lol)! 🙂
06-27-2016 15:23
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
06-27-2016 15:23
@Klemrek Welcome to the Community! Great to hear that you're replacing the One with a Charge HR!
I also want to let you know that if something happens to your tracker in the future and it appears to be dead, I encourage you to contact our Customer Support Team for additional help.
Let me know if you have any questions! ![]()
06-27-2016 15:38