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Fitbit One will not sync following Android app update

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‎09-30-2023 18:48 - last edited on ‎11-03-2023 12:40 by Fitbit Moderator

‎09-30-2023 18:48 - last edited on ‎11-03-2023 12:40 by Fitbit Moderator

A few days ago I noticed that the Fitbit app on my Android phone had been updated. Following this update, my One tracker has not been able to sync. I also have a Charge 3 watch and it appears to sync with no problems. What happened? Please advise.

 

Moderator edit: format. 

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‎10-06-2023 19:59 - edited ‎10-06-2023 20:01

‎10-06-2023 19:59 - edited ‎10-06-2023 20:01

My One tracker has not synced in well over nine days, since the phone app update. Is there any way to recover the use of the One tracker?

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5 REPLIES 5

‎10-06-2023 19:59 - edited ‎10-06-2023 20:01

‎10-06-2023 19:59 - edited ‎10-06-2023 20:01

My One tracker has not synced in well over nine days, since the phone app update. Is there any way to recover the use of the One tracker?

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‎10-09-2023 18:57

‎10-09-2023 18:57

Same here, my one tracker wouldn't sync with new update. 

Best Answer

‎10-09-2023 19:37

In response to FrankDR

‎10-09-2023 19:37

My One tracker has not been able to synch for 12 days now. And still no reply from Fitbit tech support. Very frustrating. 

Best Answer

‎10-10-2023 02:21

In response to MVC5504

‎10-10-2023 02:21

Have you tried resetting your One?

  1. Plug your charging cable into your computer.
  2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  3. Hold down your tracker's button for 10 to12 seconds.
  4. Remove your tracker from the charging cable and press its button until the screen turns on.
Best Answer

‎10-10-2023 11:38

In response to theumpire

‎10-10-2023 11:38

My One tracker is syncing once again. Thank you!

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