help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit One won't connect to my phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-08-2021 07:36 - last edited on ‎09-07-2021 05:46 by Fitbit Moderator

‎03-08-2021 07:36 - last edited on ‎09-07-2021 05:46 by Fitbit Moderator

Any suggestions for how to get phone and Fitbit One to recognize each other?  Following instructions from online help hasn't worked.

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎01-16-2022 09:02

‎01-16-2022 09:02

At what step does the setup fail @A2KathyG 

Any error messages that we need to know about? 

What type of phone? 

Best Answer