help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit One won't sync -- to laptop or phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-29-2016 22:58

‎07-29-2016 22:58

This seems to be an ongoing issue from what I can see around the forum. 

 

I am about to throw this godforsaken thing out. I have had it for a few days and it won't sync at all to the phone and will only sync to the laptop if I actually take the One off, put it so that it's leaning against the dongle and then do a manual sync. It has to be that close for it to register. 

 

The fact that it won't work with either makes me think it's the Fitbit that's the problem. I've installed and uninstalled programs, I've done resets, I've done all of the trouble-shooting suggestions and still nothing. 

 

This is screwing up all the reasons I actually have a fitbit -- which is to do the challenges and motivate myself. 

 

Looking back it seems like this has been an ongoing issue. Mine is a 6.60. Is that likely to be the issue? Is that an old one? I have no idea what the latest is. 

 

For other people who have had this issue -- is anyone dealing with this now? And have any people found solutions? Because the support suggestions do nothing. 

Best Answer
7 REPLIES 7

‎07-30-2016 05:47

‎07-30-2016 05:47

Only way I can synch is to reboot phone - every time !
Best Answer
0 Votes

‎07-30-2016 05:49

In response to DanBC

‎07-30-2016 05:49

It's insane. Now the phone seems to be syncing but the Macbook doesn't recognise the wireless dongle as being connected.

 

The phone has synced before though and then stopped. It'll do it once randomly and then not at all. It's insane. 

Best Answer

‎07-30-2016 11:11

‎07-30-2016 11:11

Cannot get my fitbit one to sync to ipad, iphone or computer!!

Best Answer

‎07-30-2016 19:32 - edited ‎07-30-2016 19:37

In response to VLC227

‎07-30-2016 19:32 - edited ‎07-30-2016 19:37

Same with me. This is clearly not an isolated issue with one or two people. 

 

There has to be something wrong with the Fitbits. It's so frustrating. I can't even do a manual sync on the computer at the moment because it won't recognise the dongle. Despite the fact that I've charged and backed up my iPhone on the Macbook, so clearly the ports where I'm plugging the dongle in are working. 

Best Answer

‎07-30-2016 19:35

In response to VLC227

‎07-30-2016 19:35

There's clearly a glitch with something on the Fitbit end of things. Instead of telling people to go through all the same trouble shooting every single time (none of which works) they need to fix whatever is wrong with the system. 

Best Answer

‎07-31-2016 20:09

‎07-31-2016 20:09

Same here! It will rarely sync so I got a new one (25% discount), tossed the other and havingthe same issues! VERY frustrating!
Best Answer

‎07-31-2016 22:18

‎07-31-2016 22:18

My fitbit one stopped syncing yesterday morning and uninstalling the app on my phone isn't helping. Any ideas?

Best Answer