Fitbit one wont power up from start

[Peewee1124]

Hi all,
My boyfriend gave me this fitbit one. I put app on phone, went to set it up and it has no display. Directions say to charge it , so I have a few times. Thru my computer, then my USB. It won't power up at all? What to do?

[SunsetRunner]

May be uneasy to ask.. though if your boyfriend still has the receipt, fastest to exchange at the store of purchase @Peewee1124

[TandemWalker]

Hi @Peewee1124. I don't know if you've exchanged your One yet or still have it. If you still have it, I would try this:

Connect your Fitbit One to the charging cable, turn on your computer and plug the charging cable in. Then press and hold the button on your One for as long as it takes to see something on your One's display, 30 or 40 seconds if need be. If the screen does light up, it should also show the Fitbit logo followed by a number representing the firmware version number. For the Fitbit One, the last update was 60.

Hope this helps. Please let us know how it goes.

             TW             

____________________________________________________________________________

(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.) 

[Peewee1124]

Thank you so much for your response. I tried that. Nothing happens. Won't
display or turn on at all😕 so bummed. I got as a gift so don't have the
receipt. But have all the original packaging box, etc. I put an email into
fitbit support too. Hopefully I can mail it to them and exchange it.

Thanks again... Bummed. Just super excited to use it,,☺

[TandemWalker]

Good luck @Peewee1124. I hope everything works out OK for you. Please let us know how it goes.

Cheers!

             TW