08-08-2017 06:26
08-08-2017 06:26
Went through all steps. Galaxy S 5 phone just did global update. Phone now can't locate fitbit. Removed and reinstalled app. Restarted fitbit. Restarted phone. Ready to throw both out window. Please help.
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09-19-2017 16:04
09-19-2017 16:04
08-08-2017 07:05
08-08-2017 07:05
Same problem with my Galaxy Note 4. Phone updated, now the app can't find my tracker. Did all the troubleshooting steps I could find, nothing worked.
Same thing happened with my mom's tracker over the weekend. Spent a few hours working on it last night for her. As an act of desperation, I dug out the little dongle that came with the tracker and was finally able to sync her fitbit on her PC that way. And now it seems to be syncing okay.
Unfortunately, I'm at work and can't try that for MY issue (my update just happened this morning, hers happened sometime on Friday), but it's the first thing I'll try when I get home.
08-09-2017 05:22 - edited 08-10-2017 22:17
08-09-2017 05:22 - edited 08-10-2017 22:17
Het zelfde met samsung s8 synchroniseert nietis gelukt fitbit synchroniseert weer op de Samsung Galaxy s8 t
08-09-2017 06:37
08-09-2017 06:37
Same here, my Samsung Galaxy Note 4 did an update yesterday 8/8 and now my tracker will not sync or pair. I have friend who has the same problem with the same fitbit and phone. I've exhausted all the troubleshooting steps.
08-09-2017 18:05
08-09-2017 18:05
I chatted with Samsung tonight. No issues have been reported regarding sync problem. Referred me back to "third party accessory" (Fitbit). Pretty useless.
08-10-2017 06:01
08-10-2017 06:01
Just wanted to chime in again to let others struggling like me that I was able to sync my Fitbit with my Kindle Fire last night. Not quite as convenient as my phone, but definitely better than my PC. So if you have a Fire, you might want to give that a try until this issue between Fitbit & Samsung gets fixed...
08-10-2017 10:51
08-10-2017 10:51
Fijn mijn fitbit doet het weer goed op mijn samsung s8
synchroniseert weer met alles perfect 🤗
08-22-2017 11:56
08-22-2017 11:56
Please, any update on sync problem? Going on 2 weeks, no excuses please. My lap top is 1243 miles away, so frustrating not being able to sync.
08-22-2017 17:33
08-22-2017 17:33
Still no results. Fitbit said it was my tracker. They sent a new one out, but I still have the same issue. Very disappointing!
08-23-2017 03:43
08-23-2017 03:43
09-13-2017 11:18
09-13-2017 11:18
Over a month, and my fitbit still won't sync with my Samsung Galaxy S5. So disappointed! It takes all the fun out of it. (I can sync it by computer...:( )
09-14-2017 05:27
09-14-2017 05:27
09-19-2017 16:04
09-19-2017 16:04
09-20-2017 13:00
09-20-2017 13:00
09-20-2017 20:29
09-20-2017 20:29