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Found tracker - how to locate owner, or reset to factory default?

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‎01-31-2016 09:31

‎01-31-2016 09:31

I found a Fitbit one tracker on the ground.  Is there any way to locate what account it's tied to and thus the owner?  Or if that's not possible, how do I reset the tracker to factory default so it can be handed off to somebody else?

 

TIA

 

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1 BEST ANSWER

Accepted Solutions

‎01-31-2016 09:40

‎01-31-2016 09:40

Hello @ML1234,

 

Welcome to the community!

 

If you contact Fitbit Support, they'll send you a label to return it to them.  They are able to get the id off the tracker and contact the owner.  Thanks for trying to track them down.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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2 REPLIES 2

‎01-31-2016 09:40

‎01-31-2016 09:40

Hello @ML1234,

 

Welcome to the community!

 

If you contact Fitbit Support, they'll send you a label to return it to them.  They are able to get the id off the tracker and contact the owner.  Thanks for trying to track them down.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎11-07-2016 10:54

‎11-07-2016 10:54

was this found in west brom

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