09-01-2019 15:05
09-01-2019 15:05
Issue a 6.65 firmware. The 6.64 has broken so many Ones and there must be a solution.
09-01-2019 16:08
09-01-2019 16:08
Albert -
It's not gonna happen. The company can't be bothered with us One users.
09-02-2019 10:57
09-02-2019 10:57
Version 6.64 was released about 2 years ago. Did it just start giving you problems?
Or are these problems related to the Fitbit app version 3.31 on your unknown android phone.
We may be able to help, if your having problems.
09-02-2019 13:50 - last edited on 09-02-2019 16:27 by LizzyFitbit
09-02-2019 13:50 - last edited on 09-02-2019 16:27 by LizzyFitbit
Rich -
I have had no issues (so far.)
--
"I live to laugh, and I laugh to live." Milton Berle
"the most wasted of all days is the one without laughter" ee cummings
Moderator edit: removed personal information
09-02-2019 17:01
09-02-2019 17:01
I am still having issues...I even added it as a new One device...no luck...still says that the One is denying when trying to sync...any help would be appreciated!
09-02-2019 17:08
09-02-2019 17:08
Sorry @JaymeK I haven't heard of tithe error message of the "One is denying" what screen in the Fitbit app are you looking at?
Is the One still attached to your Fitbit account?
09-02-2019 17:17
09-02-2019 17:17
09-02-2019 18:48 - last edited on 09-05-2019 12:05 by AndreaFitbit
09-02-2019 18:48 - last edited on 09-05-2019 12:05 by AndreaFitbit
You tried shutting down both the One and the smartphone? Sure.
Then restarting both?
Sure.
Check the app store for an upgrade to the smartphone?
Sure.
I'm not sure then.
Moderator edit: removed personal information.
09-02-2019 18:53
09-02-2019 18:53
09-02-2019 19:10 - last edited on 09-05-2019 12:07 by AndreaFitbit
09-02-2019 19:10 - last edited on 09-05-2019 12:07 by AndreaFitbit
Best wishes.
Moderator edit: removed personal information.
09-02-2019 19:18
09-02-2019 19:18
09-03-2019 03:34
09-03-2019 03:34
I'm having a similar issue, since my phone updated, having to restart my One at least daily. Getting the message "Device not found" when synching. Prior to the update I had to restart the One about 2 times a year.
09-03-2019 05:38 - last edited on 09-05-2019 12:07 by AndreaFitbit
09-03-2019 05:38 - last edited on 09-05-2019 12:07 by AndreaFitbit
What is the current system # of your app on your smartphone?
In looking at mine I've got 2.78 (785). It may have to be a warning, if
yours is higher, that other One users should not update?
The company has, IMO, abandoned One users. They will only give lip service.
We are on our own. Hopeful wishes.
Moderator edit: removed personal information.
09-05-2019 02:23
09-05-2019 02:23
No solution yet from anyone yet. Looking at other posts all over the community, the 6.64 problem has been going on apparently for well over a year. I think there must have been a roll out by country or region as August has seen a big spike in problems in the UK. All over the world the problem the same, even from late 2017. On charge it shows FITBIT 6.64, then full battery icon and nothing else. Will not switch on, or count anything.
It is not a problem with the Ipad App ... my issue is that the One will no longer turn on, even though recording a full battery. Perhaps also it might be now giving me a false battery result. I gather that the upgrade is very hard on batteries...I have no problem with sync... actually when on charger it still syncs with my App, but will not turn on, record steps etc any more etc. Sadly I am giving up on Fitbit now. Apparently the free phone apps are as good for steps, and you do not have to fork out $100 for a three year tool, with a guarantee of only a year. Incidentally Helpdesk did not even offer me the 25% off offer... My One is too old. I have had mine three years!
09-05-2019 08:20
09-05-2019 08:20
09-05-2019 08:24
09-05-2019 08:24
Try updating your app on your phone. I did an update and my One sync'd successfully this morning without having to be reset! First time in several weeks
09-05-2019 09:08
09-05-2019 09:08
@JaymeK as mentioned above, the Fitbit one does not to be on the trusted list of Bluetooth devices. Also ill remind again that a user can not pair, or should even try to pair, a Fitbit one through the phones Bluetooth. Doing so should give the error message of, "rejected by the One".
Not knowing if your phone is running Android 9, you might have the issue that is affecting some users that run version 9 and might be waiting for the next Fitbit update or your cellular providers phone update.
If it was me I would first clear the phones cache.
Restart both the phone and tracker.
If this doesn't help I would shut both phone and tracker off. Then try again. The one gets shut off during it's restart process.
Instead of checking for an app update. I would remove the app, restart phone and install a fresh copy of the Fitbit app.
09-05-2019 09:56
09-05-2019 09:56
Thanks John... just to clarify that my searches found the cheapest new Fitbit ( which I have called a tool) to be about $100 (no discount was offered me by the Helpdesk) and this Inspire only carries one year guarantee. My (supposed dead) FITBIT ONE has lasted only 3 years. I can get a free tracker on my phone... so I feel that it is a no- brainer any more. Such a shame as I loved my Fitbit... and just to say that my problem was nothing to do with Sync... but that it would no longer switch on away from charger... and even on charger only says FITBIT 6.64 and then the full battery icon. This problems is the same as literally hundreds of other One owners over the Internet. The Sync problem seems to be completely different and not my issue at all.
09-05-2019 11:41
09-05-2019 11:41