help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost Fitbit- can it say it synced recently when it actually hasn’t?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-15-2018 10:43 - last edited on ‎10-22-2018 12:18 by Moderator Alum

‎10-15-2018 10:43 - last edited on ‎10-22-2018 12:18 by Moderator Alum

I lost my Fitbit One a couple of weeks ago and had no luck using all of the apps to find it, so figured it was gone for good and went back to using an old Fitbit Zip.  However, I noticed yesterday that my Fitbit app was showing that the One had recently synced. I have had it open in the app often since then and it keeps saying that it is “Looking...” so it doesn’t show that it found it, but every so often the last time of syncing will update to a few minutes ago (like right now it is 1:40 and it says it last synced at 1:02). It even said that when I was out doing errands yesterday- so either the One is in my car or my purse, which I’ve completed combed through, or the time of last sync is incorrect. Does anyone know if that’s possible? If not, then why wouldn’t the apps be finding its signal and why does it always say Looking but is somehow still syncing occasionally? I’m so confused! Thanks!

 

Oh, also to add... it was telling me yesterday that the battery was very low and today it says that the battery is full. I obviously didn’t charge it since I can’t find it! So that’s another reason I’m thinking the message about it having synced must be incorrect somehow. 

 

Moderator Edit: Merged User's Posts

Best Answer
0 Votes
2 REPLIES 2

‎10-16-2018 20:36

‎10-16-2018 20:36

I would say its close to your compute or phone

 

I found mine in the closet the other day. I dont know how it got there

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎10-22-2018 12:27

‎10-22-2018 12:27

@Ali1352 Welcome to the Fitbit forums! Thanks for reporting the situation you are experiencing with your Fitbit One. It's unfortunate that it got lost. Thanks for sharing all of those details.

 

Did you had any luck finding it? If the Fitbit app is showing that it synced, is because the One should be close to the location in which the app synced (about 15 to 20 meters). Usually, the Bluetooth finder apps showing on this article will track the location of the One to find it. 

 

The battery situation is strange. By any chance, do you have any other tracker paired to your account? 

 

@WendyB Thanks for sharing your experience on this thread.

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes