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Macbook not syncing Fitbit One since upgrading to High Sierra OS

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‎05-15-2018 13:31 - last edited on ‎05-21-2018 15:15 by Moderator Alum

‎05-15-2018 13:31 - last edited on ‎05-21-2018 15:15 by Moderator Alum

I updated my MacBook to High Sierra 2 days ago and now my fitbit one won't sync. It is not showing on the bluetooth and the sync is greyed out on the sync now option in the icon.

 

Moderator Edit: Updated Subject for Clarity

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‎05-21-2018 15:14

‎05-21-2018 15:14

@ehodgson2000 Welcome to the Fitbit Community! Thanks for sharing the situation you are experiencing with One not syncing with you Mac.

 

Are you still experiencing the same?

 

Are you using the USB dongle? Try changing it to a different USB post. 

 

Also, please try these syncing troubleshooting steps for computers to have this sorted. This should certainly help you out with this.

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!

View best answer in original post

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3 REPLIES 3

‎05-21-2018 15:14

‎05-21-2018 15:14

@ehodgson2000 Welcome to the Fitbit Community! Thanks for sharing the situation you are experiencing with One not syncing with you Mac.

 

Are you still experiencing the same?

 

Are you using the USB dongle? Try changing it to a different USB post. 

 

Also, please try these syncing troubleshooting steps for computers to have this sorted. This should certainly help you out with this.

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer

‎05-23-2018 01:19

In response to SantiR

‎05-23-2018 01:19

After 3 days of re-installing  each day it finally settled down.

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‎05-23-2018 13:27

In response to ehodgson2000

‎05-23-2018 13:27

@ehodgson2000 Thanks for your reply and for doing those steps in order to sort this out. 

 

I'm really glad to see that it finally settled down and that you are back on track now. Hopefully, this will be helpful for other users as well.

 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

 

See you around! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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