Manual addition of steps when fitbit was off deletes all other steps

[Sparky901]

I left my fitbit off for a while this morning, and went to log the steps from that period on my dashboard. When I did that, it deleted all the other steps since I put it on. FYI - I did log the steps for the time period it was off my wrist so as not to duplicate times. How do I add steps without deleting everything else?

[SolangeE]

Hi, @Sparky901! Welcome to the Forums! :} It should not delete steps when you log in activities, on the contrary it should add the new steps. Please try by deleting the activity and then logging it again. This only happens when you log it over some other steps, but like you said the time was correct, so this is very weird. 

Please let me know if it happens again.  

[Sparky901]

It have done this several times. It never used to do this, so I found it strange.

Thank You,

Karianne

Sent from my iPhone

[SolangeE]

Hey, @Sparky901! If you are still experiencing this issue, please get in contact with our Customer Support team and they will be happy to further assist you.

Let me know what they say!