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Massive over reporting of steps since DST started

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‎03-16-2018 19:14 - edited ‎03-16-2018 19:15

‎03-16-2018 19:14 - edited ‎03-16-2018 19:15

Every day this week, my Fitbit One has been displaying reasonable step counts throughout the day, and reasonable numbers are also showing up in the app as it syncs.

 

But then suddenly at some point in the evening, it will sync and suddenly the step count will jump up by 10000 to 20000 steps. I just synced it at about 10:45 pm and it suddenly shot up from a reasonable 34000 steps to 55000.

 

It seems like this started around the same time Daylight Savings started. Is it related? Can I do anything to get it back to normal?

 

 

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‎03-16-2018 20:47

‎03-16-2018 20:47

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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