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My active minutes are gone

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‎08-20-2019 08:04 - last edited on ‎09-24-2021 20:24 by Fitbit Moderator

‎08-20-2019 08:04 - last edited on ‎09-24-2021 20:24 by Fitbit Moderator

I had 63 active minutes today and they literally disappeared before my eyes. I had been out and cane home, switched on the app on my Ipad, saw 63 minutes, then

they just disappeared and the app registered zero active minutes. This has happened a few times. It was ok yesterday and may well be ok tomorrow again.I have uninstalled the app and reinstalled it. I have reset my Fitbit one. Any ideas why this keeps happening

 

Moderator Edit: Clarified subject

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