My fitbit one will not charge. Have purchased new charger but still not charging.

[fododen-alison]

Fitbit one not charging. New charger bought but still not working. Now device is completely dead.

[SunsetRunner]

How frustrating! Have you tried cleaning the contacts on the One? 

Here's a list of other troubleshooting steps to try. Please let us know if any of these work for you.

[fododen-alison]

Hi. I have given the contacts a clean with a cloth & still not charging. Any other ideas?


Sent from my Samsung Galaxy smartphone.

[SunsetRunner]

It's a long shot, but the recommended swab with alcohol might remove oil buildup that a cloth would not.

[ShaiKingTroy · Accepted solution]

Try holding the button on the Fitbit for 15-20 seconds on the charger, as you’re device might just be asleep.

if not, try using another Fitbit one charger cable.

[fododen-alison]

Yeah. It worked.  Thank you so much.


Sent from my Samsung Galaxy smartphone.

[ShaiKingTroy]

You should mark my reply or whoever’s reply it was as a solution, so that people with the same problem as you find the awnser quickly.

[Ladylionel]

This worked for me!!  Thanks.