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My new ONE only one month old stopped syncing. BEYOND FRUSTRATED!!!!

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‎03-17-2016 15:54

‎03-17-2016 15:54

Bought my fit bit one on February 13. I have a new iPad....only a couple of months old, no problem setting up and has worked perfectly until this week. One month. I have tried every solution more then once. I was sooooooo excited for this FIt Bit.... Never make a purchase for myself and I am so incredibly upset and frustrated right now. Does customer service ever respond? What should I do?
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‎03-17-2016 19:30

‎03-17-2016 19:30

They will respond. Do not expect immediate response they are busy. Give it time. Or try chat or twitter.

Community Council Member

Wendy | CA | Moto G6 Android

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‎03-18-2016 04:11

‎03-18-2016 04:11

Hi @Lizzibit. I can't tell from your post if you have contacted customer service already and are awaiting a response, or if you meant that customer service would step in and answer your post. Here is the link for the support team which offers a number of different avenues to connect with them:

 

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

You stated in your post that you've tried every solution more than once. So I suppose that your troubleshooting included restarting your Fitbit One, using the instructions in How do I restart my tracker. Unless your One's display showed "Fitbit 6.60", the restart attempts were not successful. So I would suggest doing it again, perhaps holding the button down a little longer, 20 seconds or so, until you get to see "Fitbit 6.60" on your One's display.

 

Please let us know how it goes with Support. GL!

 

TW

 

 

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