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New phone, how do I get my One to sync with another device

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‎08-22-2016 14:48

‎08-22-2016 14:48

I bought the Galaxy Note 7 and I want to switch! Bluetooth sync to that device, but I can't seem to figure out how. When it shows up on my phone it tells me bad pin
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‎08-22-2016 15:41

‎08-22-2016 15:41

Hello @DIVACHEF,

 

Welcome to the community!

 

Just install the Fitbit App and log in with your existing account's credentials (e-mail & password).  The Fitbit App will take care of the rest.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎08-22-2016 19:49

‎08-22-2016 19:49

That doesn't work. I tried that. I even uninstall the app from my tablet. When I see the one in my Bluetooth settings and I click it it just says bad pin and rejects pairing
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‎08-22-2016 19:54

‎08-22-2016 19:54

Okay, I uninstalled it from my phone and reinstalled and that worked.
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‎08-29-2016 18:28

In response to DIVACHEF

‎08-29-2016 18:28

@PureEvil Thanks for your input. @DIVACHEF Welcome to the Community! Just for future references, the reason why you were seeing bad pin is because you were trying to sync your tracker using  your phone's Bluetooth. However, in order to link your Fitbit tracker you should follow this set up procedure. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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