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No been syncing

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‎05-05-2019 23:51

‎05-05-2019 23:51

My fitbit was set to auto sync on my tablet and has been doing that fine, and I went to check it today and it hasn't been auto syncing AT ALL. I lost 6 weeks of tracking and I am so angry as I was doing a million steps challenge. Why would it stop auto syncing is there anyway I can get my data back?

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‎05-07-2019 08:26

‎05-07-2019 08:26

Hello @Astra.JJ and welcome to the Help forums.  I understand your frustration over this.  Your One stores daily totals for the last 30 days, so you should be able to recover those days.

 

You don't say what tablet you are using.  Did you inadvertently quit the app or do something else that prevented the all day sync from working?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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