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No data download

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‎09-13-2017 08:14

‎09-13-2017 08:14

I can't get the data to download to either a csv file or into Excel. This seems to be an ongoing problem for many. Does anyone know a workaround, or will Fitbit address the problem. I sent an email to customer service and was basically told "tough luck." The nearly incoherent response was VERY condescending and the polar opposite of helpful.

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‎09-14-2017 00:20

‎09-14-2017 00:20

As you say, this is an ongoing issue that fitbit are working on. Keep in touch with the first post in the following thread where fitbit are posting updates:

 

https://community.fitbit.com/t5/Fitbit-com-Dashboard/Data-Export-tool-isn-t-working/td-p/2163843

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1 REPLY 1

‎09-14-2017 00:20

‎09-14-2017 00:20

As you say, this is an ongoing issue that fitbit are working on. Keep in touch with the first post in the following thread where fitbit are posting updates:

 

https://community.fitbit.com/t5/Fitbit-com-Dashboard/Data-Export-tool-isn-t-working/td-p/2163843

Best Answer