No network connection

[Jrcox520]

I found the resolution for the app error "no network connection" but my problem is that I do not own a computer. The app won't let me in to sync my device and fix the time discrepancy, but I do not have a computer to do a manual sync on. Is there any way around this?

[SunsetRunner · Accepted solution]

Welcome to the Fitbit Forums @Jrcox520! Have you checked out certificates on your Android phone for the Fitbit App needs to be enabled. If not, try the following: 

1) Make sure your current date and time are correct. The easiest way to do this is to visit Settings // Date & Time and make sure that the "Automatic Time Zone" and "Automatic Date & Time" are both checked. 
2) Make sure that all certificates that reference Fitbit.com are enabled on your handset. The easiest way to do this is to: 
- Open Settings // Security // Trusted Credentials 
- Make sure that all certificates that start with either "AddTrust" or "AddTrust AB", as well as "COMODO" are all enabled. To enable, click on the entry in the list, then scroll down and click the "Enable" button 
- Then reboot your phone (this is required to register the changes in the certificates.) 

Let me know how it goes.

[Jrcox520]

That worked! Thanks!!

[SunsetRunner]

I'm so glad to hear about that @Jrcox520! Feel free to continue participating and asking in the Forums if further questions arise.

I wish you an excellent day!

[MilenaL]

Hello! I got just same problem but didn't work for me! 😞 what should I do? Thanks

[SunsetRunner]

Welcome to the Forums @MilenaL! Please make sure your mobile device is running the latest version of the Fitbit app. Check out @MarreFitbit's post and get the latest version. Once you have done that, feel free to log in.

Let me know how it goes.

[MilenaL]

Thanks @SunsetRunner for the tip but it hasn't worked at all. It's already 5 days without login with the "Network Operation Failed" message. It additional says fitbit.com is down for maintenance. Please help.

[Surgequestion]

Hi,

My fit bit Surge was not syncing properly to update the app.

I tried restarting my surge twice.

I then tried to delete the device from the app, to re-add it but it said the device was busy syncing, which wasn't working anyway, it was saying it wasn't working and to try again later.

Therefore I decided to try to un-install and re-install the app.

Now it says there is no network connection when I try to log in.

I have checked the time and date settings, and the security as mentioned in the solutions above, and they were all ok.

I have turned my Samsung galaxy 6 edge off and on twice to see if this helped, but it hasn't helped either.

This is really frustrating as it has been working fine up until yesterday.

Thanks