help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not getting the right amount of active minutes?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-08-2017 15:37 - last edited on ‎03-12-2017 06:49 by Moderator Alum

‎03-08-2017 15:37 - last edited on ‎03-12-2017 06:49 by Moderator Alum

i went on a 73 minutes walk today & i manually logged the walk but it only registed 13 minutes as active minutes not 73, why is this?

 

Moderator Edit: Updated Subject for Clarity

Best Answer
0 Votes
1 REPLY 1

‎03-12-2017 06:48

‎03-12-2017 06:48

@Claire22 Welcome to the Fitbit family! Your tracker will count one active minute after 10 minutes of moderate to intense activity. Intensity is the key for your tracker to track active minutes. Your Fitbit tracker will know you have been doing some intense activity as it uses metabolic equivalents called METs to calculate active minutes. Your METs depend on your weight and personal data; when you reach an MET of 3 or more, active minutes gets tracked. 

 

If you just feel that your One is being inaccurate; please perform a restart on it to fix.

 

Hope this helps. See you around! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes