Not recognizing stairs

[Boops]

Greetings!

I am new to the FitBit One, but have been using the app. I was never able to log stairs on my app only and now that I aha an actual device, it is still not recognizing my up and down steps. Anyone have any tips? Thanks!

[SteveH · Accepted solution]

Your One detects stairs by measuring changes in air pressure. If it detects a rise in elevation of 10 feet while you are moving then it will give a floor. It only gives floors for going up, not coming down.

Could it be that the flight of stairs you have been using is not quite 10 feet high?

[Boops]

Thank you! I missed that part 🙂

[Echo1]

Within the last week the stairs/floors counter is suddenly showing 30 - 50+ when the actual is count should be between 5 and 10. Any ideas to return it to normal?

[whoops]

My fitbit one does NOT count stairs correctly unless I wear it on my ankle. I found it to be more more accurate with step and stairs wearing it this way.  I purchased a wrist wallet for my fitbit.  The following one is good product to use:

 http://www.amazon.com/HOTERr-Sports-Wristband-Zipper-Wallet/dp/B00JO2MDUA?ie=UTF8&psc=1&redirect=tru...

[cheinsohn]

I notice that my fitbit is not recording my stairs. It has always recorded them in the past. This just happened in the last two days. It has nothing to do with the 10 foot elevation. I have been climbing the exact same stairs as before and they did register in the past. This is a new problem. I climbed 6 flights today which I carefully counted and none were registered. I have alway worn my fitbit on exactly the same spot- left hip pocket. I consider this a serious problem because I know no matter how many steps I take I will not lose weight. It is only when I start taking extra stairs that I can drop some weight.

[SteveH]

@cheinsohn there is a small hole on the back of the One which allows it to detect changes in air pressure which, in turn, lead to floors. If it has stopped tracking floors then you could check that this hole hasn't got blocked.

[whoops]

I don't know if this will work for you but it is worth a try.  

I purchased a wrist sweet band with a zipper pocket from amazon (link below) and I wear the fit bit on my ankle.  It better tracks steps and stairs this way.

http://www.amazon.com/HOTERr-Sports-Wristband-Zipper-Wallet/dp/B00OZEMO24?ie=UTF8&psc=1&redirect=tru...

[Bgephart]

Did you ever get a solution to this? I now have the same problem. Worked fine until yesterday.

[Bgephart]

Sorry, I thought I was responding directly to echo1. My problem is with it counting to many steps. Already 4 this morning and I've only gone up 1. Yesterday's total was 43! How do I fix this?

[HeydyF]

Hi @Bgephart! So it is the issue with your One counting so many steps or stairs? If it is suddenly counting too many of any of them, I believe that you can fix that issue with the software by restart it. 

Let me know the outcome! 

[Boops]

Thank you everyone for your input.
I have moved location of my One - to make sure it is getting air. Some days my stairs count is accurate, some days not enough. I have literally held it in the palm of my hand (open handed at that!) and it did not recognize the flight of stairs I went up... I feel discouraged. These are my home stairs. One day I'll get accurate readings and the next day I will not.

[Echo1]

Have followed the reset suggestion. Climbed 2 flights. It shows 6. Not correct, but it is better.

Ernie Scarbrough

[Bgephart]

A restart seems to have solved the issue for the moment, but I don't know what caused it in the first place.  Interesting that it's not just mine...

[HeydyF]

Hey guys! how are you today? 

@Boops and @Echo1 let me suggest you something else, try to set it up your tracker as a new device by following the instructions on @AlejandraFitbit post 

@Bgephart maybe it was only a glitch on the software that caused this. But it is great to hear that it is working fine again. 

Let me know the outcome!