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Not tracking steps in real time on the phone app

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‎02-06-2016 13:42

‎02-06-2016 13:42

Had to set up a new device as I washed my 3 year old one. Used to show steps as I was walking now the new one doesn't. Any idea what I need to set differently?
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‎02-07-2016 06:22 - edited ‎02-07-2016 06:38

‎02-07-2016 06:22 - edited ‎02-07-2016 06:38

@last8 Welcome to the Fitbit Community! Sorry to hear it was washed. Smiley Sad Have you tried putting it into a bowl of rice? Usually that helps removing the moisture inside the tracker. Now, for the new one, you need to activate "all day syncing". Open the app, tap the tracker tile, scroll down and locate "all day sync" and activate the toggle. I left a picture below showing how that looks. Feel free to check this article about real-time data on the app.

all day.png

Hope this helps. Let me know how it goes! Smiley Very Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎02-07-2016 07:28

In response to SantiR

‎02-07-2016 07:28

Great minds think alike. The washed one was put in rice immediately but it is over 3 years old and went through a commercial washer so I dint have much hope. And I did make sure the all day sync was on before I posted the question but doesn't track in real time. That's why I'm confused. The replacement Fitbit did an update before the set up was completed so I'm not sure what's going on.

Sent from my iPhone
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‎02-07-2016 07:41

In response to last8

‎02-07-2016 07:41

I am just curious about this @last8. Why would you want to track your steps in real time with your phone when a quick click of the button on your Fitbit One or a quick tap on the display on your Charge (not sure which one you currently have) will show your metrics in real time? Is this not better/faster than holding/opening the phone? I don't have and don't want ALL DAY SYNC turned on and force a sync instead when necessary, maybe once or twice a day at the most. Otherwise, I rely on the One and Charge displays to gauge where I stand throughout the day. Unless you have an unlimited data plan on your phone, this all day sync will crank up usage big time, will it not?

TW

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